Delivery and Returns
The majority of the orders are usually delivered within one to two weeks. However, the exact delivery time depends on variables such as weight, quantity, destination, shipping method and product availability. The flat rate for standard delivery is £4 per item, but there is free shipping for bulk orders and for United States of America and UK buyers. For express deliveries (DHL, FedEx, and TNT), there are different shipping rates. At checkout, you will be asked to choose a shipping method for your item(s). Your total shipping charges will be based on the shipping method of choice and will be automatically computed during checkout before the completion of your order.
If the item does not match the listing description, we will make sure that the buyer gets the item he ordered once the item has been returned. However, the buyer is responsible for paying the return postage costs. The return is accepted within 15 business days of the actual delivery date. The item must be returned in the original condition in which the buyer received it, along with the original packaging and all associated items and documentation, such as the box, operating manuals, etc. The time period (15 business days) commences from when the buyer receives the item (signature on delivery date) to when the item is received.
Important: If a buyer wants to return an item, he must contact us FIRST. We will tell him which address he must return the item to. We will not make the refund if the buyer does not send the item to the right address.